Technical Support Information

Customer Support Policy

Deneba is the only major software company that offers free technical support to its registered users. We don't charge for technical support because your satisfaction is our first priority. Deneba also provides one-stop support, so you can place orders, request product information, and get help with technical issues from one customer support representative.

Our customer support representatives are knowledgeable, responsive, and easy to reach. Most phone calls are answered immediately, and you can send questions by fax or e-mail 24 hours a day.

Getting technical support

North America

Phone: Sorry, phone support is not available for Evaluation versions, only e-mail and fax support are available.

Fax: Send questions to (305) 273-9069, 24 hours a day.

e-mail: Send questions to dcad_support@deneba.com or to our online service addresses (below).

International

Phone: Sorry, phone support is not available for Evaluation versions, only e-mail and fax support are available.

Fax: You can fax questions to the International Customer Support fax in the United States at (305) 273-9877.

e-mail: Write to us at intlsupport@deneba.com or use one of our online services (below).